Not too sure where to put this so apologies if its in the wrong section.
I was recently thrown off my laptop and it has wiped all my passwords. I cant log back on and when i request a reset link, its not being sent-could anyone help please??
Thanks in advance
Help with resetting password
Carol, have you checked your spam folder, just in case the password reset email was put there?
Hi Darren, no not come through either inbox or spam…is ot because I am logged in on my phone?
No, I have checked the emaul assigned to my account and it is the correct one. I know its not a biggie but I just prefer the pc to the phone. Thanks for you help x
Email, see this is why I dislike the phone …hopefully keto can change my big man hands for delicate little things that can type properly
No doubt, and I want to get this fixed for you, but if you’re not receiving the password reset email, I’m afraid there’s little more I can do.
I’m going to share this with the other admins. We will probably need to get one of the Owners, who can actually reset that for you, but I don’t know how soon until it’s resolved. But we’ll be looking into it.
Sorry for the inconvenience.
We can’t find a reason you’re not getting the reset email. It might be a while before one of the owners can deal with the security level needed to do anything more. But hey, at least you have the phone.
I had to reset my password recently, because even though one of my computers and my phone knew what it was, I did not, and could not log on from my other computer.
I tried the reset several times, and no e-mail.
I have a comcast.net e-mail address, and I had to go into my mail advanced settings, and tell it to keep a copy of rejected spam e-mails. By default it just deletes them without you ever seeing it.
Only then did the password reset get through, in the spam folder. and I was also able to flag it as “not spam.”
If you use Comcast, that may be the issue.
I don’t use comcast but I will certainly have a look at the settings, thanks John
They probably share similar spam-blocking techniques (or even subscribe to the same services), so it’s possible if Comcast thinks it’s spam, other spam engines do, too.
You might have to temporarily disable spam flagging, if that’s an option, to let the reset e-mail get through, and then re-enable it.
On same note I also don’t remember my password and don’t have access to email I had account with(I made new account). Is their way around that?
Thanks in advance!
It looks like there were too many bounced emails to carol’s address, so the system stopped sending mail. I reset that counter so hopefully it’ll start sending emails to her again.